Testimonials

The Word on the Street…

Here is just a sample from the dozens of testimonials written by satisfied clients:

I can honestly say, without a shadow of a doubt, that without Richard we would not have completed on our house purchase. When you buy a house, it is the most significant purchase you will probably ever make in your life.

Working with Richard, he really understood how important this was to us and it showed in the way he managed the whole process: from translating legal jargon, chasing up estate agents on our behalf, publishing daily updates to the ‘mortgage diary’ to keep everyone on their toes – Richard made it all possible and I couldn’t recommend him more highly. A professional, thorough and truly personal service: Thank you!
Ms W – Surrey CR6
I have never in my life worked with someone so organised, trustworthy and professional! We worked with Richard to buy our first house and I cannot thank enough to my friends, who recommended Richard to us, he really is the best and most importantly, he genuinely cares!
For first-time buyers, pretty much clueless about a lot of the process, Richard was incredibly helpful and patient, he took the time to explain all the details and went above and beyond his core responsibilities to even help us with the issues experienced on the chain. He was with us from beginning to end. 
Also very important to us with busy professional lives, Richard was always respectful of our time and stuck to scheduled phone calls and timings 100%. I cannot recommend Richard enough to anyone! We will most certainly be working with him again.”
Mrs D – London SW20
My partner and I used Richard on the purchase of our first property, and he helped to make the process as seamless and stress-free as possible. He recommended a wonderful solicitor – very early on in the process, and together they worked tirelessly and maintained exceptional communication throughout.
For a first-time buyer who was relatively clueless about a lot of the process, Richard (and solicitor) made all decision-making easy by being thoughtful, informative and flexible. From finding us a brilliant mortgage offer right through to exchange he was transparent and extremely communicative. He’s happy to work at a pace that suits you as a client, and will engage agents accordingly to either hurry them on or keep them at bay!
I’d recommend Richard to anyone, and aim to use him again if/when our next move comes around!
Mr H – London E3
Paul was amazing throughout the whole process, any questions or queries I had were dealt with efficiently with the desired outcome.

He recommended the best deal for myself and the solicitors he suggested were fantastic.

I would recommend Paul for any financial or mortgage advice and he will always be honest and get what is best for you. Can’t recommend him enough.
Mr W – Bedfordshire LU5
I have been exceptionally pleased with the level of service that Richard provided us. Not only was he able to source us a great mortgage, advising us on a product we felt comfortable with, he was also a great source of support during the whole purchasing process.
His mortgage diary is a fantastic way of keeping all parties on track and up to date with progress and really helped us to push through some of the more challenging parts of our purchase. 
Alongside his expert knowledge and experience Richard was incredibly approachable, always taking the time to clearly explain all of our options in a clear and understandable manner.

Richard is a very affable and approachable guy which along with his professionalism means that dealing with him has been a real pleasure (not something I thought I would say about a mortgage broker if I am honest!). 
I would highly recommend Richard to anyone who is thinking about moving or re-mortgaging, in an age where many ‘service’ based businesses struggle to deliver any level of service for their customers Richard has surpassed himself.”
Mr R – Hertfordshire AL5
I can honestly say that having Richard Cornwell as my mortgage broker made all the difference between me getting on the property ladder in London versus still being in rented accommodation.

Richard was instrumental in providing the advice and confidence I needed against a backdrop of an incredibly competitive property market where cash buyers and investors alike were bidding against me.
Richard provided a sense of calm and confidence to the whole process and I felt like he was always putting my best interests at the heart of every decision. This was never more evident when it came to exchanging on my property as the period was a short 21 days.
During this time I was out of the country visiting family in Australia and Richard was brilliant at keeping me updated throughout the process, making countless overseas phone calls at different times throughout the day and night to ensure the completion ran smoothly. 
I could not recommend Richard highly enough. He is more than a mortgage broker, he is a valued business partner.
Ms R – London SE27
The support Richard provided as our mortgage broker was unparalleled. I could not recommend him more highly for a friendly nature, regular communication with us, and a sharp focus on results.
Early on he gave us as much time as we needed, as first-time buyers, to explain what would happen and what we should be doing. From start to finish he was incredibly reliable and communicative, giving us very regular updates on what was happening and pushing others to follow through on obligations.


When the agents of our vendors turned out to be utterly useless he made sure that progress did  not stop, and at one point was essentially managing the entire chain to ensure that blockages were identified and addressed – this done throughout with tact, discretion and sensitivity towards all concerned. In fact our vendors ended up relying on him as well.
We had a tight timescale and Richard both helped us think about how realistic it was, and then moved heaven and earth to make it happen (it did – just!).
Richard has good solicitors and insurance specialists that he works with: we used them and were able to move quickly through many details, and when we needed last minute support Richard wrote to them from holiday asking them to expedite our request.
Mr G – Hertfordshire SG6
I would not hesitate to recommend Richard to anyone looking for a mortgage broker.

At very short notice, Richard helped me find a fantastic deal with a reputable provider whilst also providing great guidance, and support, from the moment I got in touch with him up to the very end of the purchase.

There was no need to schedule appointments with Richard as he was always available on the phone and via emails. As a first time buyer, completely unfamiliar with the house buying process, it was extremely reassuring to have someone willing to take the time to talk through even the most minor details.

Richard also published a mortgage diary / electronic tracker which ensured everyone involved was fully aware of all progress and developments, thus enabling a smoother transaction for all parties. Richard was recommended to me by a colleague – I am very happy to keep the referral chain going!
Mr L – London SE10
Richard has been an absolute godsend to us. He was recommended to us by our close friends, for whom he had also done an incredible job. We have had the worst of luck in pursuit of an ideal home; dealings with greedy vendors, hidden house issues and unreliable solicitors, just to name a few. Not phased, Richard has helped us through the lot and went above & beyond of what is expected of a mortgage broker.
He definitely works too much, but for that we are extremely grateful, as we are now, very happy homeowners. He knows the industry inside and out, always there to advise and assist and he also has amazing contacts i.e. Solicitors, who we had a pleasure to work with after ours let us down on the last hurdle.
We cannot recommend him highly enough and we are looking forward to working with him again in the future, when the time to re-mortgage comes up.
Mrs R – Essex IG10
Without Richard’s knowledge, professionalism, resilience and determination we would unlikely have been able to get a suitable mortgage to buy our new home.

Our circumstances meant that it was never going to be easy, but this didn’t deter Richard who was determined that we would find a way, even in spite of additional (sometimes major) challenges along the way! 

Richard was always on hand to find solutions and offer advice, and was always friendly and professional. 

I am more than happy to recommend Richard: if you are looking for a mortgage, whatever your circumstances, just give him a call!
Mr P – Dorset DT8
Having known Paul for some years, it was an easy decision for me to use his services.

Having someone you can trust to help you through the process is invaluable. As a first time buyer, I could rest easy knowing that Paul would be doing everything he could to find me the best deal, and provide great advice.

I would not hesitate in recommending Paul, and I will certainly be using him again in the future.”
Mr M – Bedfordshire MK40
Richard is phenomenal. I shopped around different mortgage brokers – the first few of which gave me a cursory 15 minutes each, a rough amount I could borrow and 5 minutes to ask questions. Richard gave me hours of his time, brilliant advice, ensured I was getting the best rate possible.

He helped not only secure a mortgage, but the deal too – as a first time buyer, he guided me through the bidding process, and helped me keep my nerve. His tag-team approach with his lawyer, was superb. We went from offer acceptance to completion in under 2 months.

Richard is fantastic and I would strongly recommend him to anyone
Mr E – London E2
I have known Richard since 2011 initially whilst appointed as his Regional Manager for Personal Touch, then in more recent times as a Regional Sales Director with the Primis Mortgage Network. I look after over 60 firms, and Richard is an absolute pleasure to deal with as he is one of the few Brokers that is constantly looking to develop his business through recommendations alone.

He does not need to advertise to attract new business, as his knowledge, professionalism and commitment to providing every client a first class service generates personal recommendations to friends, colleagues and family. Richard’s work ethic is second to none and he is passionate and dedicated in what he believes in.

A personal recommendation is worth its weight in gold, and you would be challenged to find any other Broker more focussed on customer service than Richard Cornwell. Richard’s strategy of constant client updates throughout the house purchase or re-mortgage process ensures that his clients can relax with the comfort that Richard will guide them through this process from beginning to end. Not only does he offer products from the whole market, but he ensures that he keeps his knowledge of current affairs up to speed.

Keen to address all clients’ needs, Richard has developed trusted relationships with independent specialists who have been able to assist his own clients with pensions, investments, will, solicitor quotes and commercial mortgages. Knowing Richard as I do, he will only recommend advisers who are experts in their field, and most importantly offer the same first class customer service as his own. It is not surprising therefore that Richard’s clients remain with him for so many years, and recommend him as the first choice as a mortgage adviser.

In summary, Richard is an extremely positive, forward thinking professional character who is innovative and thorough, and takes pride in the service he delivers to his client. I am totally confident that Richard’s business will continue to grow based on solid consumer focused foundations and personal recommendations.

It is an absolute pleasure to work with someone who is open and receptive to new ideas about business development, and I would not think twice about recommending Richard to anyone who was looking for a mortgage and any other area of regulated advice. Well done Richard, you totally deserve all of your recommendations
Vikki Lacey – Regional Sales Director – Primis Mortgage Network
(Primis Mortgage Network & Personal Touch Financial Services are part of the LSL Property Services Group)



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